Subscription & connection troubleshooting

No email address is required. Create an account with a username and password. Follow the prompts in the user panel to set them up, and keep your login details secure. Use your account to check orders, plan status, and subscription access. Never post your password and subscription link together in a public forum, and don’t rely on a browser session as a backup for your credentials. Before changing browsers or clearing local data, make sure you can still sign in with your saved credentials. If you can’t access your account, open a support ticket through the panel and describe what you did and what the page displayed. Before attaching screenshots, hide your password, subscription URL, and other sensitive account details.

Sign in to the VPNDZ user panel, check your plan status in the account overview, and use the subscription link shown there. You must be signed in to access it. In your client, open subscription management or configuration, find the imported VPNDZ profile, and select the option to update the subscription. Check the result and the list of available routes. If the update fails, first check your account status and internet connection, then make sure the copied URL is complete and has no extra spaces or line breaks. If you’ve changed the subscription URL in the panel, update it in the matching client profile. Your subscription link is an access credential. When troubleshooting, describe the error without sharing the full URL.

VPNDZ supports use on any number of devices, so changing devices alone doesn’t require a new plan. Supported platforms include Windows / macOS / iOS / Android / Linux. Sign in to the same account on your new device, open the download section, then follow the platform guide to get a client and import your subscription. Download access is determined by the panel. Unlimited devices doesn’t mean unlimited data; check your plan and remaining data when using your devices. After migration, verify the connection on the new device before removing the subscription profile from the old one. If you’re giving away the old device, remove saved login details and subscription URLs so your account credentials don’t go with it.

VPNDZ’s privacy commitment is a no-logs policy; see the privacy policy for details on what it covers. Account logins, plan status, orders, and support tickets are part of service administration. No logs doesn’t mean that account or transaction records don’t exist, or that websites can’t identify you when you’re signed in. On public networks, check website addresses, keep your operating system and client up to date, and review browser permissions carefully. When contacting support, share only details that help identify the issue, such as your device platform, network environment, and error message. Before sending logs or screenshots, check for subscription links, passwords, tokens, and unrelated personal information.

Disconnect the client and make sure your regular internet connection can reach basic websites. Then reconnect and check whether the client reports a handshake, DNS, or subscription error. A connected status usually means the tunnel is active; it doesn’t guarantee that every website is reachable. Next, check the route region and proxy mode, then try other websites to tell whether the whole connection is affected or just one service. If basic internet access is also down, troubleshoot your local network first. If the problem only occurs after connecting, check whether another proxy or VPN configuration is enabled at the same time. Change one setting at a time and note the result. If the issue persists, submit the error message and troubleshooting steps in a support ticket.

Browsers and apps may connect to the internet in different ways. First check whether the client is using a system proxy, rule-based mode, or system VPN mode, and make sure the operating system has granted the client the required network permissions. Some apps ignore system proxy settings or match a direct-connection rule. Check the client’s connection or rule logs to see how the app’s domain is routed, but don’t share logs containing sensitive information. If the client supports system VPN mode or tunnel routing, check the relevant settings in the platform guide. After changing settings, fully quit and reopen the app. Don’t assume the route is faulty; first confirm that the app’s traffic is actually reaching the client.

Switching networks or waking from sleep can change your device’s connection state, so the existing tunnel may need to be re-established. Make sure your device is connected to a working network, then disconnect and reconnect in the client. If needed, restart the app so it doesn’t keep reusing a stale connection. On Android, check background activity and battery-saving settings. On other platforms, check network permissions and the client’s status after sleep; the exact settings depend on your operating system. If the same issue occurs every time you switch networks, note what triggered it, the client message, and how you restored the connection instead of repeatedly changing your subscription URL. In your support ticket, say whether the issue is triggered by a network change or also occurs during a stable connection.

Sign in to the user panel and open the support ticket section. Briefly describe the affected service and what happens, such as a failed connection, slow page loads, or interrupted streaming. Include your device platform, the client’s error message, selected region, proxy mode, and steps you’ve already tried. This helps support distinguish account, configuration, and service issues. Keep the error message and relevant settings visible in screenshots, but hide your password, full subscription URL, access tokens, and unrelated account details. For payment issues, refer to the order in your panel without sharing payment credentials. A clear sequence of steps is more useful for troubleshooting than simply saying that it doesn’t work.

First check whether your local internet connection is also slow, and pause bandwidth-heavy tasks on other devices so local congestion isn’t mistaken for an international routing issue. Once your regular connection is working properly, compare other routes with the same service and, where possible, keep the destination region the same. Don’t change the region, route, and proxy mode all at once, or you won’t know which change helped. If only one service is slow, check its account region and service status. If all destinations are slow, note when it happens and what the client reports. Peak-hour performance depends on your local network, routing congestion, and the destination service; a route’s name alone doesn’t predict its actual speed.

Route types describe how traffic is routed; they don’t guarantee speed or availability for every service. Compare IEPL, relay, and direct routes using the current list in your panel, the destination region, and actual connection results. A label alone doesn’t mean a route will be faster. For AI tools, check the regions supported by the service and whether the exit region stays consistent. For streaming, also check your account region and content availability. Choose a region that meets the service’s requirements, then compare routes within that region. Once connected, avoid switching without a reason. The panel shows current route details and options; route diagrams on marketing pages aren’t a live availability list.

VPNDZ covers 110+ countries and offers 170+ routes. The locations page explains regions and route types, while your client’s list comes from the subscription currently imported for your account. They serve different purposes; check the user panel and an updated subscription for the routes available to you. If the list doesn’t match your expectations, make sure you imported the configuration for the right account, then update the subscription and check the result. Don’t rely on an old screenshot to determine whether a route is missing. Coverage doesn’t mean every region works for every service; AI tools and streaming platforms have their own region and account requirements. Before choosing a route, check which regions the service supports, then test the connection.

Not necessarily. A platform may consider your exit region, account region, browser state, and access patterns. A successful connection doesn’t guarantee that your account is eligible or that content is available. Check the platform’s regional requirements and error message, then confirm that the client routes the relevant domain through the expected route. If the traffic is going direct, check the rules in the guide. After making a change, reconnect and reopen the page. Keep the same region where possible; frequent exit changes add variables to troubleshooting. Handle region errors, account restrictions, and rate limits separately instead of switching routes repeatedly in place of checking your account. Our AI and streaming guides explain common scenarios; the platform’s rules take precedence.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check your plan status in the user panel for your remaining data and reset date; don’t assume every account resets at the start of the calendar month. Choose a plan based on how you use it, including browsing, file transfers, and streaming. Unlimited devices don’t change your data allowance. Before upgrading, review the billing details and plan changes shown in the panel. Compare all available plans on the plans page; your actual orders and account status are shown in the panel.

Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data is used until it runs out and never expires. Monthly plan data resets each month on your activation date; data packages draw down from the amount purchased. Never expires doesn’t mean unlimited data. If you use the service regularly and your usage is fairly consistent, compare monthly plan allowances. If your usage is irregular, check whether a data package fits your needs. Compare price, data allowance, and billing method—not just the amount due. If you have a monthly plan and are considering a data package, check usage order and account status in the panel. Don’t infer credit or stacking rules from examples on this page.

VPNDZ accepts Alipay / WeChat Pay / USDT. Before paying, check the plan, amount, and payment method on the order in your panel. After payment, return to the order page to check its status, then confirm in the account overview that your plan is active. If the payment result and panel status don’t match, refresh the order status and make sure you’re signed in to the account used for this payment. Don’t create orders repeatedly or pay again to try to force a status change. If you still can’t confirm the result, open a support ticket with the panel order details, payment method, and page message. Share only what’s needed to troubleshoot. If payment was cancelled or failed, check both the order and payment pages; whether the client connects doesn’t tell you whether payment succeeded.

VPNDZ offers a 7-day money-back guarantee. To request a refund, sign in to the user panel, open a support ticket, and include the relevant order details from the panel so support can check your account and payment records. See the refund section of the Terms of Service for eligibility. You can include details of any issue you encountered, but don’t use troubleshooting screenshots or logs in place of order information. Never share your subscription link or password. Check the ticket for a response after submitting your request. If support asks for more information, reply in the same ticket. The ticket response is the source of truth for your refund status and outcome; don’t infer processing or payment-provider timelines from the refund policy.